Shanghhai Zimao Industrial Ltd

Q: How much do they cost?
 A: Everything we do is 100% custom, so please call us or use our online Quote Request Form.  A sales rep will reply to you within the same business day.

Q: What is the process of ordering labels?
A:. Once you have your artwork you can submit your artwork and info via email. Our sales rep will e-mail you an order estimate within 1 business day.

Q: How long after I e-mail should I expect a reply?
A: We will respond to your e-mail within 24 hours after receipt of your e-mail. In most cases, we respond within the same business day. If you do not hear from us in this time frame, please give us a call.
 

Q: What is your turnaround time?
A: We have a very fast turnaround time for all our labels. Please refer to each individual product page for more information. If you're in a real hurry, we also do expedite processing for an additional fee.
 

Q: What is your minimum?
A: We have very low minimums on all of our labels. Please ask your sales rep for more information. 

Q: Is there a set-up charge?
 A: That depends on the product. The set up charge is included in your woven label order. But if you change your design after receiving a sample, there's a small charge for re-digitizing your artwork, which is a time consuming, expensive process. The best way to avoid this fee is making 100% sure you are happy with your design before sampling.  If you just need color adjustments, there is no re-digitizing fee. We will provide two different color options for no extra charge. For most of the printed and other items, there will be setup charges for plates, moulds, etc.
 

Q: Do you match colours?
A: Yes. If you provide us with pantone colour codes, we can match it in printed labels, rubber, pvc and hang tags. We can also dye yarns to match the colours you want in woven labels. But most of the time our 1,000 different shades of threads come very close to your desired colours.
 

Q: Can you design a label for my company?
A: Yes, please ask your sales rep about this. We offer free design services for simple text set-up.

Q: What kind of artwork is acceptable?
A: We prefer vector artwork (.AI, .EPS, or .PDF). We can also work with high resolution JPG files or Photoshop files.